Does any agency oversee RiverLink’s false bills? Third time I have been billed for a bridge crossing I did not make, with a photo of a plate number that is not mine, on a vehicle I do not own. The “customer service” people who I spoke with assured me I need to disprove their allegation. Not my job to disprove the false statement. It is the job of RiverLink to prove their claim.
I’m in the process of calling state offices in Kentucky. The feedback seems to be that RiverLink has no accountability to anyone, some having had experiences of false billing of their own. The “mob” style tactics RiverLink uses seem universal — threats and intimidation of stopping vehicle registration, sending the claim to collection etc.
So, I must be able to bill RiverLink for the time it has taken me to deal with the false bill. When they do not pay, can I send RiverLink to collection? This option should be available to any and all who have been victimized by RiverLink’s poor tactics.
—Cindy Renskers, 59011
This article originally appeared on Louisville Courier Journal: RiverLink must be held accountable for its billing mistakes | Letters